FAQ's

Every used goods is unique. We do not guarantee there will be another same product. If there is another same product, we will take and upload the photographs together with the relevant information. Please follow us for the latest information.

You will receive an email from us after an order is confirmed. Please note that the stock is not confirmed yet by this stage, since our goods are being sold simultaneously on various platforms, and it is possible that the goods is sold on other platforms but not yet updated.
If no cancellation notice is received within one working day, it could be deemed that the stock is confirmed and your purchase will be shipped.

We will pack your purchase in bubble wrap or other protection materials to ensure the goods will be delivered to our customers safely.

We offer multiple payment methods:

-Credit card (Visa, Master, AMEX)
-Apple Pay
-Google Pay
-Paypal
-Bank Transfer (Japan order only)
-TransferWise (Oversea order only)
-Alipay
-Wechat Pay

Please contact us via email as soon as possible if you want to change the payment method after placing an order.

Click here to Contact us

Yes, we accept overseas credit cards. The exchange rate shall be determined by the issuing bank. Please contact your issuing bank for the exchange rate.

We’re pretty excited about getting your order to you. We ship to countries listed in the link as below.

Click here to check Japan Post

Click here to check Shipping Rates & Mathods

Domestics Shipping (Japan Only):
‐Usually it takes up to three business days after order confirmation .You can check the details in the following website :
-Japan Post：Here
-Yamato Transports (Japanese only)：Here

International Shipping:
-Usually it takes up to 14 business days (two weeks) after order confirmation .

-International Shipping Delivery timing by the courier is depending on the destination of goods：

-Asia: 3-5 days
-USA, Middle East, Europe, Australia: 5-10 days
-Africa: 7-12 days

# Working day does not include Saturdays, Sundays and public holidays.

For any additional information, you can contact us Here

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number. If your order requires additional information to fully process, we will be in touch by email.

We are unable to change the items on your order, but if you need to change your delivery details, please contact us as soon as possible.
We will make every effort to accommodate your request.
Click here to Contact us

Fingertips Co. provides international shipping via Japan Post or UPS.
Customs duty is not included in the goods price, and the shipping Company we uses is not duty included.

Depending on the value of your order, there is a chance that you may be subject to taxes. Unfortunately, these charges are beyond our control and vary from country or region, so we are unable to provide you with a detailed estimate of costs. We recommend that you can contacts your local customs office for more information.
For overseas customers, the shipping may be delayed by customs selective examination or customs clearance depending on the processes of various customs authorities. For details please make an enquiry to your local customs authority.

Please Click Here for more details.

Cancelling orders, goods return or swap shall only be accepted in principle in case of any of the followings:

-The goods delivered is not that ordered by the customer
-The goods is damaged during shipping
-The authenticity of the goods is in doubt

If any of the above occurs:
-Please do not cut off the inspection tag. No goods with the inspection tag cut off shall be accepted for return/swap for whatsoever reason.
-Please contact us and return the goods to us by way of cash on delivery in accordance with the instructions set out in our email.
-We shall process refund upon receipt of the goods and confirmation of the case. We shall dispatch another goods in the case of goods swapping.
-If the authenticity of the goods is in doubt. We shall for the sake of fairness, engage third party identification services to identify the authenticity. If the goods is identified as authentic, the identification fees and freight costs shall be born by the customer. If the goods is identified as forged, we shall be responsible for the entire identification fees and return the costs of the goods in full.