Shopping Guide

 

About Order

About Payment

 About Shipping
About Return & Exchange

About Product

 Contact Us

About Order
  1. Select the products you wish to buy and click on the "Add to cart" button to add the products to your cart. To view the items you have added to your cart, click on the "shopping bag" icon in the top right corner. You will see a list of the products you have added to your cart. Please check that your order is correct and click on the "CHECK OUT" button. If you have any requests regarding shipping methods or products, please write them in the note box. If you would like to see more products, please click on "Continue shopping".

  2. Once you have clicked on the "CHECK OUT" button, you will be asked to either "Login" or "Register". If you are already logged in, you can continue to the next step.

  3. If you are a new member, please enter your delivery address and contact details. If you are already a registered customer, please check your details to make sure they are correct. When you have completed all the fields, please click on "Continue to shipping".

  4. After you have confirmed your delivery method and shipping costs, you will be asked to confirm your shipping details. Please make sure that the information you have entered is correct. Once you have done so, please click on "Continue to Payment".

  5. Set the payment method for this order.

-Credit card: please enter your card details.

-PayPal: you will be redirected to PayPal for secure payment after clicking on "Complete Order".

-Bank Transfer (only in Japan) / Wechat Pay / Alipay / Transferwise:
You will receive an order confirmation email with the payment address and due date. After payment, please reply to the order confirmation email stating that you have paid.

  1. If all information is correct, please click on "Pay Now" to complete your order.

  2. Once your order has been placed, we will send you an email to confirm your order.

Our products are also available on other websites. The stock availability may vary from actual availability. If an item is not in stock, we reserve the right to cancel your order. If we cancel your order for any reason, we will contact you within one working day. If you do not receive a cancellation email within 1 working day, the item will be in stock and will be dispatched within 2 working days.

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About Payment

 

One of the following methods:

- Credit Card (Visa, Master Card, American Express)
- Apple Pay
- Google Pay
- PayPal
- Bank Transfer (Japan only)
- Transferwise / Wise (International orders only. )
- Alipay (HK/Macau Alipay not included)
- Wechat Pay (HK/Macau Wechat Pay not included

 

✚Credit Card

Please see below the payment methods we accept:


Please refer to "Accepted Credit Card Companies" for details.
We do not issue credit card receipts for this system.
Please refer to your credit card statement for details.

※We do not accept credit cards in different names as the customer.

 

✚Apple Pay / Google Pay

 

This is a payment method that allows you to pay using your credit card details or e-money registered as Apple Pay or Google Pay.

※No payment fee

 

✚PayPal

 

Paypal accepts VISA, Master, JCB and American Express credit cards.

Payments can only be made in one payment. For your security, we accept credit card payments through PayPal. You can make a payment without giving your credit card details to us.

 

✚Bank Transfer

 

If you want to make a bank transfer, please transfer to the bank listed below.
Please pay the total amount of the payment, which will be informed to you in the order confirmation e-mail.

Account
Bank ＧＭＯあおぞらネット銀行（Code：0310）
Branches 法人営業部（Code：101）
Account Type Normal / 普通 / Futsu
Account No. 1262097
Account name フィンガーティプス（カ

※The bank transfer fee is the responsibility of the customer. (Bank charges vary according to the financial institution.
Please use the name on your order to ensure prompt confirmation of payment.
It usually takes one working day for us to confirm the transfer. Once we have received your payment, we will proceed with the ordering and dispatch process.
If we do not receive confirmation of payment within 2 working days of your order, your order will be cancelled.

 

✚Transferwise / Wise (International orders only)

Please make a payment for the total amount of your order, which will be sent to you by e-mail.

Transferwise/Wise
 E-mail Finance@fingertipsco.com
Bank ＧＭＯあおぞらネット銀行（Code：0310）
Branch Name 法人営業部（Code：101）
Account Type Normal/普通/Futsu
Account No. 1262097
Account Name フィンガーティプス（カ

※The transfer fee is the responsibility of the customer.
It usually takes one working day for us to confirm the transfer. Once we have received your payment, we will proceed with the ordering and dispatch process.
If we do not receive confirmation of payment within 2 working days of your order, your order will be cancelled.

 

✚Alipay ( HK/Macau Alipay not included) / Wechat Pay (HK/Macau Wechat Pay not included)

If you are not registered with China Version Alipay or WeChatPay, please choose another payment method such as a credit card.
For Hong Kong and Macau customers, we don't accept Hong Kong & Macau versions Alipay or WeChatPay. Please choose another payment method such as a credit card.

Please contact us after you place your order to get the QR code.
Please click here to contact us.
Once we have received your payment, we will proceed with the ordering and dispatch process.
If we do not receive confirmation of payment within 2 working days of your order, your order will be cancelled.

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Shipping Information

 

Shipping Fee

Order Amount Shipping per order Free Shipping
Domestics Shipping (Japan Only) ￥880 Over ￥50,000
Hong Kong & Macau Free Shipping Free Shipping
Asia ￥2800 N/A

Other International Shipping

 ￥4800 N/A

 

Domestics Shipping (Japan Only)

-Domestics orders are delivered by Japan Post / Yamato Transports.

-Receive free Standard Domestics Shipping on orders over JPY50,000, excluding taxes and duties.

▶Hong Kong & Macau

-As we have other businesses in Hong Kong, we offer free shipping to customers in Hong Kong and Macau.

-Items will be shipped weekly from Japan to the Mong Kok, and customers can pick up the orders here or send them by local courier.

-Delivery is approximately 7-10 working days after completion of the payment.

 

　

▶Asia & International Shipping

-International orders are delivered by Japan Post / UPS / DHL

▸Normally, the order will be dispatched within 2 days after completion of the order.

▸If payment is made by a method other than a credit card, we will send your order after confirming your payment.

▸Please note that we are closed on weekends and public holidays.

▸Please note that delivery may be delayed in case of a high volume of orders or for shipping reasons.

-Please note that delivery may be slightly delayed during the busy season of delivery companies, year-end and New Year holidays, and bad weather due to delivery conditions and traffic.

 

 

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About Return & Exchange

 Return & Exchange

Order cancellations, returns and exchanges will only be accepted if any of the following apply

  • If we have sent you the wrong item
  • The goods have been damaged in transit
  • If the product is deemed to be counterfeit or unlicensed by a third party authenticator.

 

If you would like to return your order, please follow the steps below:

  • If you have cut off the tag attached to the product, or if you have lost the package or box that the product came in, the product cannot be exchanged or returned.
  • Please contact our customer service and follow the instructions. Please send back to us with cash on delivery.
  • Upon arrival at our office, we will check the condition of the returned items and refund the full amount if there are no problems.
  • For the situation we sent the wrong item, we will send you the correct item again as soon as we receive the returned item.
    *We will pay for the return shipping.
  • If a customer determines that a product may be fake or unauthentic, we will request a professional appraiser from a third party.
    • If the item is appraised to be authentic, the customer is responsible for the appraisal fee and shipping costs.
    • If the item is appraised to be a fake or non-authentic product, we will be responsible for the appraisal fee and shipping costs.

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About Product

 

  • About Size

Detailed size information is available on each product page. Please check the following size guides for reference.

SIZE GUIDE

  • Leather maintains
    • Some brands do not fix the leather colour to keep the leather texture, so there is a chance to dye on the clothes when using. Please pay more attention when using.
    • In case of accidentally gets wet, wipe it immediately with a dry cloth and place it in a cool and ventilated room to dry in the shade. Do not take them directly to the sun or use a hairdryer to dry them.
    • Do not place it too close to the hygroscopic agent to avoid dry cracking
    • If necessary, it is recommended to consult a professional shop for leather maintenance.

  • Colour / Image
    • Despite every effort to provide accurate images of each product's colour, please understand actual colours may vary slightly due to different device screen settings, the lighting in the installation location and other factors.
  • Watches maintenance

    • We will check that the product is still working properly before sending it out. But please understand that we do not know the watches how much power is left.
    • The watch should be put into the table box when not wearing.
    • Do not arbitrarily open the back cover. Dust entering the movement may affect the operation.
    • Do not put the watch on the radio, TV, to avoid magnetization.
    • If you need to repair or replace electricity, please choose a professional shop.

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Contact Us

 If you have any questions, please feel free to contact us.
Please note that it may take some time for us to reply depending on the contents.
Also, during company holidays, Saturdays, Sundays, national holidays, year-end and New Year vacations, and summer vacation periods, we will respond on the next business day or later. Thank you for your understanding.

If you have any questions, please contact us here.

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